Chav Maharashtrachi believes in helping its customers as much as possible and follows a customer-friendly cancellation, return and refund policy.
Delivery Timeline
- The approximate delivery timeline is 2 days.
- Delivery time may vary depending on the delivery location and other circumstances.
Cancellations
- Cancellation requests will be considered only if made immediately after placing the order.
- A cancellation request may not be accepted once the order has been communicated to the vendor/merchant or the shipping process has already been initiated.
- Due to the nature of our products, perishable/eatable items may not be eligible for cancellation once the order has been processed.
- If there is an issue with the quality of an eligible product, a refund or replacement may be considered after verification.
Damaged or Defective Items
If you receive a damaged or defective product:
- Please contact our Customer Service team within 7 days of receiving the order.
- Please provide relevant photographs/videos of the product and packaging where required.
- The complaint will be reviewed and, where applicable, the product may be checked before a refund or replacement is approved.
Product Dissatisfaction
If you believe that the product received is significantly different from the product information shown on our website or does not meet your expectations:
- Please contact our Customer Service team within 7 days of delivery.
- Our team will review the complaint and determine the appropriate resolution based on the nature of the issue.
Food & Consumable Products
As Chav Maharashtrachi sells food and consumable products, returns may be restricted due to hygiene and food-safety considerations.
Products that have been opened, consumed or improperly stored after delivery may not be eligible for return or refund, except where required by applicable law or where the product is found to be defective/damaged.
Warranty Issues
For products that carry a manufacturer's warranty, warranty-related issues will be handled according to the manufacturer's applicable warranty terms.
Customers may need to contact the manufacturer directly for warranty claims.
Refund Processing
- Refunds are issued only after the refund request has been reviewed and approved.
- Once approved, the refund will generally be processed within 3–5 business days.
- The time taken for the amount to appear in the customer's account may also depend on the payment method or financial institution.
Replacement
Where a replacement is approved, the replacement process will be initiated after verification of the complaint and product availability.
If the same product is unavailable, an alternative resolution may be offered where applicable.
Important Note
Chav Maharashtrachi reserves the right to review each return, refund, cancellation or replacement request individually based on the circumstances of the order and product.
Need Help?
For questions related to refunds, returns, replacements or cancellations, please contact:
Email: support@chavmaharashtrachi.com
We recommend keeping your order number, delivery details and relevant product photographs/videos available when contacting our support team.